Sam’s philosophy is simple in that she wants her clients to be thrilled. Not just happy, but overjoyed with their experience and the outcome. Sam’s “buzz” comes from over exceeding her client’s expectations. This is demonstrated by Sam’s 1st Place Award that she received for the ‘Harcourts Customer Experience’ Program in the entire Wellington Region (300+ agents), which is voted for entirely by previous clients.
“Anybody that knows me or has worked with me will tell you that I am only happy and satisfied when YOU are – and that’s every step of the way. I will do everything I can to make sure that the service I give my clients is ‘over and above’ what most people expect. I want you to feel that I have left no stone unturned, worked extremely hard and achieved your desired outcome, and at the same time made the process as stress-free, simple and easy as possible.”
Sam believes that her clients are not only looking for an esteemed professional that has a wealth of negotiating and marketing skills to achieve a premium outcome at top dollar, but ALSO someone who is their advocate, that listens to them, understands and cares about their objectives and their outcome. They also want someone with the latest market knowledge, who is innovative and modern in approach, that is dedicated, passionate and above all that is genuine and someone they can trust.
“I am mindful that every situation is unique and a journey that I am privileged to be part of. I look forward to talking with you and finding out what your needs are and being given the opportunity to surpass them for you”
“Sam’s energy & enthusiasm for what she does is infectious” (Rachel Ross)
Sam’s favourite quote – “People will forget what you said, People will forget what you did, but People will never forget how you made them feel” (Maya Angelou)