"Dear Lane, Our whole family would like to take this opportunity to thank you from the bottom of our hearts. Our journey started on a lazy weekend, visiting one of your open homes – just to be nosey. We were immediately drawn to your genuine friendliness, energy and interest in where we were at in life. Your enthusiasm to come over and give a general appraisal on our home was contagious. You sparked excitement and possibilities. We were comfortable in your presence. Never once, did we feel pressured from you to do anything. This gave us the space we needed to make fully conscience decisions not only to purchase, but to put our beloved house in your complete care. A decision we could not be happier about. We were updated daily, and you made us feel comfortable enough to pick up the phone anytime and call for all sorts of questions. Your patience is bloody amazing! Right from the start, your appraisal of our home was bang on the money. We had our doubts, but we also had developed enough trust and faith in you to follow your advice. You understood the emotion and angst that this process can cause, and you always managed to keep us grounded. Your confidence, knowledge and hard work ensured a very successful outcome. We saw the work you did, the hours you put in, and we thank you so very much. You helped change our lives. We would highly recommend you to anyone thinking of buying or selling a property. You are officially now our Real Estate Agent. You have been professional, efficient and organised every step of the way. You are also a warm honest family man with integrity, positive values and a fantastic sense of humour that we just loved. The banter between us kept the stress levels way down to a minimum. We already miss the contact with you now that the deal is done. We wish you, your family and career every happiness in the future. We look forward to keeping in touch. Yours most sincerely Toni Hatton & Neil Mosdell Formally of 11a Greta Place Stanmore Bay"